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This privacy policy explains how eClean ("we", "us", "our") collects, uses and looks after personal information when you visit this website, contact us, request a quote, book a service or buy from us. By using this website you agree to the practices described here.
Information we collect
- Details you give us, such as your name, email address, phone number, postal or service address, and anything you write in a form or message.
- Order and booking details, such as the services or products you ask about or buy, preferred dates and times, and notes about the job.
- Payment details. Card payments are handled by our payment provider; we do not store full card numbers on this website.
- Technical information, such as your browser type, device, pages visited and approximate location, collected automatically when you use the website.
How we use your information
- To reply to your enquiries and prepare quotes.
- To provide, schedule and manage the services or products you order.
- To take payments, send invoices and receipts, and keep business records.
- To contact you about your booking, order or account.
- To improve our website and services, and to keep them secure.
- To send you news or offers, only where you have agreed to receive them. You can opt out at any time.
- To meet our legal and regulatory obligations.
Cookies
This website uses cookies and similar technologies that are needed for it to work, for example to remember your cart or keep you signed in. Where we use other cookies, such as for analytics, we use them to understand how the website is used. You can block or delete cookies in your browser settings, although some parts of the website may then not work properly.
Sharing your information
We do not sell your personal information. We share it only where needed to run our business and serve you, for example with:
- staff and contractors who carry out the work you have booked;
- service providers who help us operate, such as website hosting, payment processing, email and accounting providers;
- professional advisers, such as accountants and lawyers;
- authorities, where the law requires us to.
Some of these providers may store information outside your country. Where that happens, we take reasonable steps to make sure your information is protected.
Keeping your information safe
We take reasonable steps to protect personal information from misuse, loss and unauthorised access. No method of sending or storing data is completely secure, so we cannot promise absolute security. We keep personal information only for as long as we need it for the purposes above, or as long as the law requires, and then delete or de-identify it.
Your choices and rights
You can ask us to tell you what personal information we hold about you, to correct it, or to delete it, subject to any legal reasons we have to keep it. You can also opt out of marketing messages at any time using the link in the message or by contacting us. Depending on where you live, you may have other rights under local privacy law, including the right to complain to a privacy regulator.
Other websites
This website may link to other websites. We are not responsible for their content or privacy practices, so please read their own policies.
Changes to this policy
We may update this policy from time to time. The current version is always available on this page.
How to contact us
If you have a question about this page, please get in touch: